Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Thanks for purchasing our products (or subscribing to our services) at tessa-jane.com. We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you are eligable to recieve a 100% refund.

You are eligible for a full reimbursement within 14 calendar days of your purchase. After the 14-day period you will no longer be eligible and won’t be able to receive a refund. We encourage our customers to try the product of purchase in the first two weeks after their purchase to ensure it fits your needs. If you have any additional questions or would like to request a refund, feel free to contact us.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Any item that is returned more than 14 days after delivery

Refunds

Once your return request is received and evaluated, we will notify you of the approval or rejection of your refund.

If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. You should allow up to 10 working days to recieve your funds, due to varrying bank processing times.

Late or missing refunds

If you haven’t received a refund after 10 working days of receiving your refund approval, double check that you are checking the correct bank account.

We also request that you contact your credit card company, there is often some processing time before a refund is posted.

 If you’ve done all of this and you still have not received your refund yet, please contact us at hello@tessa-jane.com.

Sale items

Sale items have the same refund policy as full price items. They can be returned up to 14 days after purchase, for the purchase price.

Exchanges

We offer exchanges if you change your mind, this. isonly offered up to 14 days after the original purchase. If you would like to request an exchange, send us an email at hello@tessa-jane.com.

Need help?

Contact us at hello@tessa-jane.com for questions related to refunds and returns.